3. How We Use Your Information
We use collected information to:
Process and fulfill orders
Provide customer support
Detect fraud or abuse
Improve website performance
Send marketing communications (if subscribed)
We do not sell personal information.
4. Sharing of Information
We share information only as necessary with:
- Payment processors
- Shipping carriers
- Website hosting providers (Shopify)
- Email service providers
- Fraud prevention services
These providers process data on our behalf and are subject to their own privacy obligations.
5. Data Retention
Order information is retained for:
- Accounting compliance
- Tax reporting
- Fraud prevention
- Warranty and claim support
Marketing email data is retained until unsubscribed.
Customers may request deletion of personal information where legally permitted.
6. Cookies
This website uses cookies to:
- Enable shopping cart functionality
- Improve performance
- Analyze traffic
You may disable cookies in your browser settings, though some site functions may be limited.
7. Security
Reasonable administrative, technical, and physical safeguards are implemented to protect personal information.
However, no internet transmission or storage system can be guaranteed 100% secure.
Use of the website is at your own risk.
8. Your Rights (Canada)
Under applicable Canadian privacy laws, you may:
- Request access to personal information
- Request correction of inaccurate data
- Request deletion where legally permitted
Requests must be submitted in writing.
Identity verification may be required.
9. Third-Party Links
This website may contain links to third-party websites.
ERHAI is not responsible for the privacy practices of external sites.
10. International Visitors
The website is operated from Canada.
If you access the website from outside Canada, you acknowledge that your information may be processed and stored in Canada.
11. Changes to This Policy
ERHAI reserves the right to update this Privacy Policy at any time.
The updated version will be posted on this page with a revised date.
Continued use of the website constitutes acceptance of changes.
