RETURNS & REFUNDS

1. Summary

Returns are accepted within 14 calendar days of delivery for eligible items.

Return shipping and any carrier return-to-warehouse fees are the customer’s responsibility unless the error is attributable to ERHAI.

Opened soft plastics are not eligible for return.

2. Scope

This policy applies to retail purchases made directly from erhaitackle.com and shipped within Canada.

Wholesale, promotional, clearance, and field test products are excluded unless otherwise stated in writing.

3. Eligibility Conditions

To qualify for return:

The return request must be submitted within 14 calendar days from the confirmed delivery date (based on carrier tracking).
Items must be unused, unopened, and in original packaging with all labels intact.
Products must not show signs of contamination, deformation due to improper storage, or odor transfer.

Opened soft plastic lures are considered consumable goods and are not eligible for return, except in verified cases of manufacturing defect (see Quality Claim policy).

4. Non-Returnable Items

The following are not eligible for return:

Opened soft plastics
Clearance or final sale items
Gift cards
Field Test samples
Products damaged due to misuse, storage in extreme heat, chemical exposure, or improper handling

No exceptions apply.

5. Return Process

Step 1 — Submit Request

Emailerhaitackle@gmail.com with:

Order number
Product name and quantity
Clear photos of the unopened product

Requests without photographic verification may be declined.

Step 2 — Approval Required

Returns must be approved in writing before shipment.

Unauthorized returns may be refused or disposed of without refund.

Step 3 — Ship Back

Customers are responsible for:

Return shipping cost
Any carrier-imposed return-to-warehouse or handling fee

ERHAI does not provide prepaid return labels unless the return is due to:

Incorrect item shipped
Verified manufacturing defect
Confirmed fulfillment error

6. Fees & Deductions

If the return is approved and received in acceptable condition:

Refund will be issued for the product price only.
Original outbound shipping fees are non-refundable.
Any carrier return fees or warehouse processing charges will be deducted from the refund amount where applicable.

If the returned product fails inspection (opened, used, contaminated), the refund will be denied and the product will not be re-shipped.

7. Refund Method & Timeline

Approved refunds are processed to the original payment method within 5–10 business days after inspection.

Refund timing depends on the payment provider.

Store credit is not automatically issued unless explicitly agreed in writing.

8. Exchanges

Direct exchanges are not supported.

Customers must:

Complete a return (if eligible)
Place a new order separately

Inventory is not reserved during return processing.

9. Order Cancellation

Orders may be cancelled only if:

The cancellation request is received before dispatch confirmation.

Once shipped, the order cannot be cancelled and must follow the standard return process.

10. Refused Deliveries

If a parcel is refused by the recipient:

Carrier return fees and warehouse handling charges will be deducted from any eligible refund.
Original outbound shipping cost remains non-refundable.

11. Legal Notice

This policy does not limit statutory rights granted under applicable Canadian consumer protection laws.

In the event of conflict between this policy and mandatory consumer protection legislation, statutory rights prevail.

12. Contact

Include the following in all return communications:

Order number
Full name
Delivery postal code

Contact: erhaitackle@gmail.com